Privacy Policy

Effective Date: 27th April 2026

Dhanyam Superstores Private Limited (“Dhanyam”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you use our website (https://dhanyam.in) and related services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Mobile number
• Email address (if provided)
• Delivery address
• Account login details

b. Location Information

• Pincode
• GPS/location data (if you allow location access)
• Saved addresses

This is used to determine serviceability, delivery timelines and nearest store.

c. Order Information

• Products ordered
• Order value
• Payment status
• Delivery details

d. Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide accurate delivery timelines
• Enable login via OTP (mobile authentication)
• Communicate order updates (SMS, WhatsApp, email)
• Improve our products and services
• Personalize your experience on our website
• Prevent fraud and ensure platform security

3. Sharing of Information

We do not sell your personal information.

We may share your information only with:

• Delivery partners (for order fulfilment)
• Payment gateway providers (for processing payments)
• SMS/WhatsApp service providers (for order updates and OTP)
• Internal teams and systems for operations

All partners are expected to maintain confidentiality and use data only for intended purposes.

4. Cookies & Tracking

We use cookies to:

• Remember your location and preferences
• Improve website performance
• Enhance user experience

You can disable cookies through your browser settings, but some features may not function properly.

5. Data Security

We take reasonable measures to protect your information, including:

• Secure servers
• Access controls
• Limited internal access

However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You can:

• Update or edit your account information
• Manage saved addresses
• Opt out of marketing communications (if applicable)

7. Data Retention

We retain your information only as long as necessary for:

• Order processing
• Legal and compliance requirements
• Improving our services

8. Third-Party Services

Our website may use third-party services such as:

• Payment gateways
• Maps and location services (Google Maps)
• SMS/OTP providers

These services have their own privacy policies.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Dhanyam Superstores Private Limited

Email: info@dhanyam.in

Phone: 7598516985

12. Consent

By using our website, you consent to the terms of this Privacy Policy.