Effective date: 21 August 2026

Dhanyam Superstores Private Limited (“Dhanyam”, “we”, “our” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect information when you use the Dhanyam website at https://dhanyam.in, the Dhanyam mobile application for Android or iOS (the “App”), our stores, customer-support channels and related ordering and delivery services (together, the “Services”).

1. Information we collect

Information you provide

• Account and contact information: name, mobile number, country code, email address, account identifiers, OTP verification status and communication preferences.
• Delivery and location information: pincode, saved delivery addresses, address labels, recipient name and phone number, and precise or approximate location or place information when you choose to use location-based address or serviceability features.
• Order and transaction information: products, quantities, prices, coupons, order value, delivery instructions, order and fulfilment status, payment status, transaction identifiers and refund information. We do not store your full card, UPI PIN or banking credentials; payment credentials are handled by the payment provider.
• Communications: messages, enquiries, complaints, call or support records, reviews and other information you send to us.

Information collected automatically

• Device and technical information: IP address, browser type, device type, operating system and App version, language, network information, timestamps, and security or session identifiers.
• Usage information: pages or screens viewed, searches, product and cart activity, feature interactions, referring pages, cookies and similar technologies, and diagnostic, performance or crash information where enabled.
• App session data: authentication, refresh, cart and selected-location tokens used to keep you signed in, maintain your cart, remember your service area and secure requests. These tokens may also be stored securely on your device.

The App accesses precise device location only after you grant the relevant operating-system permission and use a location feature. You may decline or revoke that permission and enter a pincode or address manually. We do not access your contacts, photos, camera, microphone, health data or files unless a future feature clearly asks for that access and this Policy is updated before collection.

2. How we collect information

We collect information directly from you when you register, verify an OTP, save an address, place or pay for an order, change preferences or contact us; automatically through the website, App, cookies, logs and similar technologies; and from service providers involved in authentication, payment, maps, delivery, communications, security and technical operations.

3. How we use information

We use information to:

• create and authenticate your account and keep your sessions secure;
• determine serviceability, select the appropriate Dhanyam outlet and estimate delivery times;
• maintain carts, process payments, fulfil, deliver, track, cancel or refund orders, and provide invoices;
• send OTPs, receipts, service messages, order and delivery updates by SMS, WhatsApp, email, telephone or in-App communication;
• send offers where you have chosen to receive them, and honour your communication preferences;
• personalise content and recommendations, understand use of the Services, troubleshoot errors and improve performance and features;
• provide customer support and respond to requests;
• prevent fraud, abuse and security incidents, enforce our terms, comply with law and protect users, Dhanyam and others.

4. Mobile permissions and choices

Depending on the features you use, the App may request:

• Location: to identify your pincode, check serviceability, suggest or save an address, estimate delivery and select a nearby store. You can use manual pincode or address entry instead.
• Notifications: if offered, to deliver order, payment, delivery, security or promotional updates. You can disable notifications in your device settings and manage promotional preferences in the App where available.

Permissions can be changed at any time in Android or iOS settings. Revoking a permission stops future App access through that permission but does not delete information already provided to us. The App does not require advertising-tracking permission for its core shopping functions, and Dhanyam does not sell your personal information.

5. When we share information

We may share only the information reasonably required with:

• Payment providers, including Razorpay, to initialise, authenticate, verify, settle and refund payments;
• Delivery, logistics and store partners to fulfil and deliver orders;
• Maps and location providers, including Google Maps, Places and Geocoding services, when you search for or resolve a location;
• OTP and communications providers that deliver SMS, email, WhatsApp or other service messages;
• Hosting, cloud, security, customer-support, analytics and technical service providers that operate or improve the Services;
• Professional advisers, authorities or other parties when reasonably necessary to comply with law, respond to lawful requests, prevent harm or fraud, enforce agreements, or in connection with a merger, financing, reorganisation or sale of business, subject to appropriate safeguards.

We do not sell personal information. Service providers are authorised to use information only for the services they provide to us and are required by contract or applicable law to protect it to a standard consistent with this Policy. Their own processing may also be governed by their privacy notices.

6. Cookies, analytics and similar technologies

The website uses cookies and similar technologies for login and session management, carts, saved preferences, security, performance and measurement. The App may use local storage, secure device storage and comparable SDK technologies for the same purposes. You can control browser cookies and device permissions, but disabling essential storage may prevent login, cart or checkout features from working correctly.

7. Data retention

We retain information only for as long as needed for the purposes described above, including while your account is active, and as necessary for tax, accounting, consumer-protection, payment, dispute, fraud-prevention and other legal obligations. Retention periods vary by record type. For example, active App access tokens expire after 24 hours, refresh tokens after up to 180 days, and guest cart and selected-location tokens after up to 30 days, unless revoked or replaced earlier. Order, invoice, payment and compliance records may be retained for the period required by applicable law even after account deletion. When information is no longer required, we delete, anonymise or securely isolate it.

8. Security

We use reasonable administrative, technical and organisational safeguards, including access controls, limited internal access, OTP-based authentication, token expiry and encrypted transmission using HTTPS. Please keep your device, OTPs and login sessions secure. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

You may review or update available profile, address and communication-preference information in your account. You may withdraw optional location or notification permission through device settings and opt out of promotional communications using the available preference or unsubscribe method. Transactional and security messages may still be sent when necessary to provide the Services.

You may ask to access, correct or delete your personal information, withdraw consent where processing relies on consent, or raise a privacy concern by emailing info@dhanyam.in or contacting Customer Care at +91 75985 16985. We may verify your identity before completing a request.

Account deletion

You can request deletion from the account/profile section of the App where the option is available, or at any time outside the App by emailing info@dhanyam.in from your registered email address, or by contacting Customer Care from your registered mobile number. State “Dhanyam account deletion request” and identify the account mobile number or email. We will verify the request and permanently delete or anonymise the account and associated personal information, except information we must retain for legal, tax, accounting, fraud-prevention, dispute or legitimate security purposes. Such retained information will be restricted to those purposes and deleted or anonymised when the applicable period ends. Simply logging out or uninstalling the App does not delete your account.

10. Children’s privacy

The Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.

11. International processing

Some service providers may process information outside your state or country. Where required, we use appropriate contractual, legal and security safeguards for such transfers.

12. Changes to this Policy

We may update this Policy to reflect changes to the Services, law or our data practices. We will post the revised Policy at this URL with a new effective date and provide additional notice or seek consent where required.

13. Contact us

Dhanyam Superstores Private Limited
Email: info@dhanyam.in
Customer Care: +91 75985 16985
Website: https://dhanyam.in

This Privacy Policy is intended to provide transparency about our data practices. It does not limit any rights available to you under applicable law.